If you sell an auto-renewing subscription, your SaaS subscription agreement (and the cancellation flow that goes with it) is under more legal pressure now than it was a year ago, even though the FTC’s federal “click-to-cancel” rule was struck down in 2025. Enforcement didn’t stop. It just shifted to older
Short answer: An indemnity forces the vendor to spend money defending the customer on a mere allegation, with very few defenses, while a breach of contract claim puts the cost and the burden of proof on the customer. That is why customer paper is full of indemnities. When negotiating a
Short answer: AI and machine learning agreements are not standard software licenses. Three issues drive everything: how the system works and who does what, who has what rights to the trained model, and who owns the underlying software and algorithm. Training-data rights and output liability are the two modern battlegrounds.
Short answer: security due diligence is the primary bottleneck in enterprise SaaS deals today. The Vendor Security Alliance standardizes the security questionnaire buyers send vendors, letting you prove your security posture once in a trusted format rather than answering a custom questionnaire for every enterprise deal. As a SaaS attorney,
Short answer: the three nuggets every enterprise SaaS vendor should remember are: set expectations early, link price to terms, and keep the agreement simple. We represent lots, literally 100s and 100s, of SaaS companies, and there are a few nuggets of useful information we want to share with other SaaS
Short answer: a disclaimer states what you are not responsible for, and a well-placed one can get a fraud or misrepresentation claim dismissed, as the real case below shows. Every SaaS vendor should carry a short set of responsibility disclaimers, in the agreement and where the risky decision actually happens.
Short answer: your SaaS agreement is a legal document, not a product manual. Put the core legal terms in the contract (liability, warranties, disclaimers, indemnity) and move the descriptive “how it works” material into an online FAQ or policy you can update as the product changes. Some SaaS companies stuff
Short answer: copyright is the most popular and easiest way to legally protect your SaaS software, but it only covers part of what matters. It protects your code as written expression. It does not protect the underlying functionality, and your GUI is a closer call than most vendors assume. While
Short answer: if you sell SaaS, you are selling trust. A public trust site — separate from your contract — shows enterprise buyers your security posture, uptime history, and compliance status in one place. It closes deals faster than any amount of contract language can. Since I first wrote about
Short answer: a short, plain-English FAQ is the most underused tool in SaaS selling. It explains the intangible thing you sell, answers procurement and legal before they ask, and lowers the anxiety that stalls deals. FAQs are not used enough by SaaS companies in selling and SaaS contract negotiation. Frame
Short answer: certain phrases in a SaaS or software agreement template — particularly conditions precedent tied to signing deadlines — can void an entire contract even after both parties sign it. A 2014 case makes the point. Know which words create those traps and strike them before any customer sees
Short answer: your software infringement indemnity should cover only your software, not your software combined with the customer’s or a third party’s technology. In AFLAC v. Intervoice, the vendor owed no indemnity because the infringement claim arose from that combination. This is what to know about the “combination exception” to
Short answer: an enterprise SaaS agreement comes down to three linked ideas: get a real commitment in exchange for any discount, decide whether capacity is locked (and how overage works), and keep price and terms linked so concessions are never free. Clients often ask me to help with their enterprise
Short answer: insurance is a form of indemnity, a way to shift risk by contract. A SaaS company should carry commercial general liability, workers’ compensation, auto, and umbrella coverage, but most important is technology insurance (data breach, bug/glitch, and errors and omissions), because standard policies do not cover intangible losses
Short answer: no. SaaS contract negotiations are not just about price and functionality. You also have to win the buyer’s emotional side, trust, transparency, and likability, not only the logical side. The dollars and functionality of the SaaS offering matter in any negotiation, but there is a lot more going
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