If you sell an auto-renewing subscription, your SaaS subscription agreement — and the cancellation flow that goes with it — is under more legal pressure now than it was a year ago, even though the FTC’s federal “click-to-cancel” rule was struck down in 2025. Enforcement didn’t stop; it just shifted
3 Things to Consider When Creating your Enterprise SaaS Agreement Lots of clients ask me to help them with their enterprise SaaS agreement models. The discussion always starts with; well tell me about your ‘enterprise’ SaaS offering. Too often the clients don’t have it all mapped out, so we then
Short answer: Yes. In SaaS negotiations you should keep price and contract terms linked, because once price is settled the customer has no incentive to stop asking for more terms and you end up giving concessions for nothing. Enterprise customers often want to make up their own terms about how
The taxation of international SaaS transactions is complicated and not all worked out, but I thought I would summarize a few key points from a recent Grant Thornton article on the subject. Here are a few key things to think about. Permanent Establishment. This is accounting speak for whether you
Short answer: an enterprise license agreement gives a large customer three things your standard paper does not: flexibility, predictable discounted pricing, and ease of administration. Design it around those, and price it so you are paid for the value. This is an issue near and dear to me, as I
SaaS Trust Building Starts Before the Contract. Short answer: SaaS trust building happens at every touchpoint, and the contract is one of the biggest. A short, clear, sophisticated agreement signals you have done this hundreds of times, which is exactly what makes enterprise buyers comfortable committing. I am a big
Short answer: SaaS customers walk into the deal expecting clear answers on data ownership and exit, security, uptime, price predictability, and liability. If your paper and your sales team address those before the customer asks, you build trust and close faster. The Altimeter Group published a report called the Customer
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