Google’s October 2026 Workspace terms answer a question every SaaS vendor will face: who owns an AI agent? You own the agent you build. Google owns everything pre-existing. A SaaS agreement lawyer on where that line falls, what it means for risk and indemnities, and what to put in your own SaaS agreement.
Short answer: an SLA in software is a promise about availability and support with a price tag attached. It has six moving parts, and the one that decides what it costs you is not the uptime percentage everybody argues about. It is the definition of downtime sitting underneath it. I
The FTC’s federal click-to-cancel rule was struck down in 2025, but enforcement did not stop. It moved to older federal statutes, a $35 million settlement, and the first city-level cancellation rule.
Short answer: security due diligence is the primary bottleneck in enterprise SaaS deals today. The Vendor Security Alliance standardizes the security questionnaire buyers send vendors, letting you prove your security posture once in a trusted format rather than answering a custom questionnaire for every enterprise deal. As a SaaS attorney,
The three nuggets every enterprise SaaS vendor should remember are: set expectations early, link price to terms, and keep the agreement simple.
If you sell SaaS, you are selling trust. A public trust site, separate from your contract, shows enterprise buyers your security posture, uptime history, and compliance status in one place.
A little of both, but mostly trust. The lesson from Salesforce is that there is no SaaS SLA in its subscription agreement.
Short answer: the thing you do not want in a cloud services agreement is “strategic uncertainty,” vague clauses a counterparty can weaponize later. Nail down money, restrictions, and disclaimed risks, and define the soft words (like “undisputed”) so they cannot be gamed. First, a definition. “Strategic uncertainty” is when a
Short answer: draft your cloud services agreement for clarity and transparency, and only commit to obligations you actually control, because outside of indemnities your liability generally flows from being in breach. There are many things to think about when drafting a cloud services agreement, but here are three to get
A cloud services agreement is the contract between a cloud or SaaS vendor and its customer, and a good one nails down the things a customer cannot afford to leave to chance: who owns the data, what the service level is, and how data comes back when the deal ends.
Sales tax on software is a state-by-state question, you owe it whether or not you collected it, and since Wayfair you can owe it in states where you have no office. Three practical things to remember.
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